We’ve worked with Mark twice and he is a “King” work with. Truly treated us like royalty answering all our questions with no sales pressure.
Definitely will return.
6 months ago
The legs and power supply for the adjustable base were missing during delivery. Called the store and Mark delivered a regular foundation to my moms home, til they can redeliver a complete adjustable base. Out standing customer service.
Pete B (Ape)
2 years ago
It feels like a bargain furniture outlet, because that's what it is. The selection is nice, but I don't expect our new couch to last more than about 5 years.
I know a lot of this is out of their control, but we we waited 6 months before our couch came in. We ordered in November, were told it would be in by January. It didn't. Then we were told March. Still didn't come in. And then about the middle of April we finally got it.
It wouldn't have been that big of a deal if they had offered us some sort of credit or discount or something like that. But I think since they knew they had my money that they didn't need to worry about it. Just felt a little taken advantage of.
4 years ago
Always a good place to find good deals on furniture, but be wary about the delivery. Have had two attempted deliveries on the couch we ordered over a month ago. Both times, the couch was damaged. (We did receive the recliner on the first delivery). Reaching anyone regarding this is next to impossible. I have sat on hold for over an hour and left 5 messages with the number given by the delivery driver. Calling the store isn't doing much better. Very disappointed at this point.
The "owner" replied to this post 5 months after the fact. When I responded to the email listed, the person on the other end had no idea of the situation, kept asking me to send a picture. The main problem with this company is simply COMMUNICATION! Let me know when there is a going to be a delay, keep me informed if there is a problem and don't try to fix the problem months after the fact.
4 years ago
My salesperson in the Watertown SD office was Mark. Wonderful experience, beyond friendly and personable, I felt like I was dealing with someone who genuinely cared that I was getting pieces that I could both afford and love. He helped me pick out a dining set and a dresser for my home that are wonderful. I've seen some bad reviews about shipping and delivery, but honestly, I had no problems at all. When my furniture delivery had to be postponed because of weather, they were understanding and showed up at the rescheduled time, right on time, assembled my furniture and showed me how to expand and collapse my dining table, and the gentlemen who delivered were very polite, respectful, and efficient. My next furniture purchase will DEFINITELY be thru Unclaimed in Watertown.