Watertown

Mark Matteson in the Watertown store did such a fantastic job of meeting our needs. We had 3 purchases that we needed to make and have things delivered in 3 separate towns on 3 different dates. We felt very informed about the brand, it's features and the quality of each purchase. Mark went above and beyond to ensure all 3 deliveries went smoothly!

The best customer service. Was fast and knowledgeable with what I needed for my family.

We’ve worked with Mark twice and he is a “King” work with. Truly treated us like royalty answering all our questions with no sales pressure. Definitely will return.

The legs and power supply for the adjustable base were missing during delivery. Called the store and Mark delivered a regular foundation to my moms home, til they can redeliver a complete adjustable base. Out standing customer service.

It feels like a bargain furniture outlet, because that's what it is. The selection is nice, but I don't expect our new couch to last more than about 5 years. I know a lot of this is out of their control, but we we waited 6 months before our couch came in. We ordered in November, were told it would be in by January. It didn't. Then we were told March. Still didn't come in. And then about the middle of April we finally got it. It wouldn't have been that big of a deal if they had offered us some sort of credit or discount or something like that. But I think since they knew they had my money that they didn't need to worry about it. Just felt a little taken advantage of.