Had a terrible experience with the online corporate Customer Service when dealing with a cancelled order. Called the local store and dealt with the Assistant Manager Adam who was amazing.
Patient, understanding, and went directly to work to find a solution for my issue. I spent 3 weeks trying to deal with Corp, and Adam was able to help me resolve my problem and reorder within an hour or so.
Super grateful for his excellent customer service and him going above and beyond to help me resolve my challenge.
4 months ago
I am very unhappy with Ashley in Aberdeen, SD. I purchased a love seat and chair. I paid over 1100.00 for the chair that I thought included the ottoman. Apparently it didn't. 1100.00 just for the chair is pricey. I had totally intended to go back and purchase side tables and lamps. Guess I will be shopping elsewhere
11 months ago
I worked with both Linda and Sherry and had a great experience with both of them last Fall. I ordered three beds and with regards to mine, we ordered it and it was taking forever to come, well Linda worked with me and went above to find out what the hold up was....turned out due to the Covid pandemic, the Sealy company had donated a lot of it's bed making material to mask making and nobody knew for sure when the bed would be shipped. So she worked with me on picking out a different one and getting that one ordered and within the time frame I was given, my bed was delivered.
4 years ago
Sherry was amazing. She helped us find the perfect bed 3 years ago and it's still perfect today. Today she helped us find an end table that we loved! She is very social and polite. Superb customer service! She definitely made us feel welcomed and they will keep our business.
2 years ago
Good Experience threw the store and with delivery. Exceptional Experience working with Adam. He has great product knowledge, a good personality and works hard to make sure his customers are taken care of. Strongly Recommend giving Adam a fare opportunity to earn your business as well.
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