*Extra 15% savings can be applied to sale prices on your purchase today and qualifying amount applies to merchandise only, not applicable taxes, protection plans or delivery charges. Offer not valid on the following items: advertised items, Smart Buys, clearance items and mattress purchases. No adjustments on previous purchases. Offer expires 02/14/20. See associate for details.
Monday - Friday: 9:00 AM - 7:00 PM Saturday: 9:00 AM - 6:00 PM Sunday: 12:00 PM - 5:00 PM
Unclaimed Freight Furniture in Watertown, SD has provided surrounding communities with affordable, high quality furniture and mattresses since 1995. We carry brand names you love like Ashley and Sealy at guaranteed low prices.
free store pickup
Monday: 9:00 AM - 5:30 PM Tuesday: 9:00 AM - 6:00 PM Wednesday-Friday: 9:00 AM - 5:30 PM Saturday: 10:00 AM - 2:00 PM Sunday: Closed
I loved our store back home, but we have had nothing but headaches from the store down here:( The furniture is beautiful and at a good price but there was poor communication and rude comments when trying to get it fixed with regular staff. I finally got a chance to talk with the manager in person and he was very easy to work with once he got the whole back story.
4 months ago
I went to unclaimed because we bought a couch through the store in Fargo last spring and liked dealing with them. Now we are in Watertown and so when we wanted new bedroom furniture we went to their store here. It has been an absolute nightmare. Megan sent all of our furniture to the wrong state so the initial delivery was about four weeks later than it should have been, it took two and a half months to get the bed. When they brought the bed it was defective, five different times I have been told either by the manager or by Megan that the manager will call me and he hasn’t. On top of it they offered us $35 for all of the screw ups and we spent over $2,200. Even the delivery drivers have told us that they don’t have these problems with the other stores, just this one. Today they said that the salespeople at the Watertown store don’t know what they are doing and order a lot of furniture wrong. It’s pathetic, I’m most likely going to send it all back since I’ve been waiting for 9 days for the manager to call me to get this straightened out and the dimwit can’t even do that.
5 months ago
Always a good place to find good deals on furniture, but be wary about the delivery. Have had two attempted deliveries on the couch we ordered over a month ago. Both times, the couch was damaged. (We did receive the recliner on the first delivery). Reaching anyone regarding this is next to impossible. I have sat on hold for over an hour and left 5 messages with the number given by the delivery driver. Calling the store isn't doing much better. Very disappointed at this point.
The "owner" replied to this post 5 months after the fact. When I responded to the email listed, the person on the other end had no idea of the situation, kept asking me to send a picture. The main problem with this company is simply COMMUNICATION! Let me know when there is a going to be a delay, keep me informed if there is a problem and don't try to fix the problem months after the fact.
8 months ago
Common sense and customer service still alive and well. Excellent experience dealing with Megan and Steve. Thank you!
9 months ago
We've purchased many pieces from Unclaimed Freight in the last 6 months. No problem with ordering, but delivery & whoever pulls the merchandise all should be fired. We had missing parts to our bed frame so Steve, from Watertown store, brought out a bed frame for us to use. Our couch was damaged in delivery because the guy shoved a big couch, table, back of couch & 3 people in the elevator of our apartment building. They didn't send out side chair & table as scheduled because of the damaged couch being replaced & miscommunication on everything supposedly being sent on the same day. Then they send out the wrong color side chair another time. Steve tried to have them send out the right chair to the store and they couldn't even do that correct. They didn't send anything. Finally we were in Sioux Falls, and we had Steve get in touch with this incompetent group in the warehouse/delivery and we picked up the side chair ourselves. Steve was so apologetic throughout this because of the delays and problems. He also got me a gift card for Starbucks for my inconvenience which I thought this would be appropriate. We love doing business with Unclaimed Freight in Watertown because they are friendly, knowledgeable and easy to work with, but someone needs to get the warehouse/delivery problems straightened out before people stop doing business with them. There are so many complaints about deliver through reviews and my personal conversations with people that the home office management need to get this situation straightened out. If it wasn't for our local Unclaimed Freight people we would go to some place else to purchase furniture, but for now we won't. Training for customer service would be a nice start for them I feel. The warehouse/delivery people need to remember it is our purchases that pay their wages and word of mouth is the number one way to help or hinder a company.