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Watertown

17 W Kemp Avenue

store details

17 W Kemp Avenue
Watertown, SD 57201
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Store hours

Monday - Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 12:00 PM - 5:00 PM

About us

Unclaimed Freight Furniture in Watertown, SD has provided surrounding communities with affordable, high quality furniture and mattresses since 1995. We carry brand names you love like Ashley and Sealy at guaranteed low prices.

free store pickup

Monday: 9:00 AM - 5:30 PM 
Tuesday: 9:00 AM - 6:00 PM 
Wednesday-Friday: 9:00 AM - 5:30 PM 
Saturday: 10:00 AM - 2:00 PM 
Sunday: Closed

Reviews

Unclaimed Freight Furniture

17 West Kemp Avenue, Watertown

4.5
5 Reviews
Write a review
We've purchased many pieces from Unclaimed Freight in the last 6 months. No problem with ordering, but delivery & whoever pulls the merchandise all should be fired. We had missing parts to our bed frame so Steve, from Watertown store, brought out a bed frame for us to use. Our couch was damaged in delivery because the guy shoved a big couch, table, back of couch & 3 people in the elevator of our apartment building. They didn't send out side chair & table as scheduled because of the damaged couch being replaced & miscommunication on everything supposedly being sent on the same day. Then they send out the wrong color side chair another time. Steve tried to have them send out the right chair to the store and they couldn't even do that correct. They didn't send anything. Finally we were in Sioux Falls, and we had Steve get in touch with this incompetent group in the warehouse/delivery and we picked up the side chair ourselves. Steve was so apologetic throughout this because of the delays and problems. He also got me a gift card for Starbucks for my inconvenience which I thought this would be appropriate. We love doing business with Unclaimed Freight in Watertown because they are friendly, knowledgeable and easy to work with, but someone needs to get the warehouse/delivery problems straightened out before people stop doing business with them.  There are so many complaints about deliver through reviews and my personal conversations with people that the home office management need to get this situation straightened out.  If it wasn't for our local Unclaimed Freight people we would go to some place else to purchase furniture, but for now we won't. Training for customer service would be a nice start for them I feel. The warehouse/delivery people need to remember it is our purchases that pay their wages and word of mouth is the number one way to help or hinder a company.

Peggy Kellner

2 weeks ago
We've purchased many pieces from Unclaimed Freight in the last 6 months. No problem with ordering, but delivery & whoever pulls the merchandise all should be fired. We had missing parts to our bed frame so Steve, from Watertown store, brought out a bed frame for us to use. Our couch was damaged in delivery because the guy shoved a big couch, table, back of couch & 3 people in the elevator of our apartment building. They didn't send out side chair & table as scheduled because of the damaged couch being replaced & miscommunication on everything supposedly being sent on the same day. Then they send out the wrong color side chair another time. Steve tried to have them send out the right chair to the store and they couldn't even do that correct. They didn't send anything. Finally we were in Sioux Falls, and we had Steve get in touch with this incompetent group in the warehouse/delivery and we picked up the side chair ourselves. Steve was so apologetic throughout this because of the delays and problems. He also got me a gift card for Starbucks for my inconvenience which I thought this would be appropriate. We love doing business with Unclaimed Freight in Watertown because they are friendly, knowledgeable and easy to work with, but someone needs to get the warehouse/delivery problems straightened out before people stop doing business with them. There are so many complaints about deliver through reviews and my personal conversations with people that the home office management need to get this situation straightened out. If it wasn't for our local Unclaimed Freight people we would go to some place else to purchase furniture, but for now we won't. Training for customer service would be a nice start for them I feel. The warehouse/delivery people need to remember it is our purchases that pay their wages and word of mouth is the number one way to help or hinder a company.
My salesperson in the Watertown SD office was Mark.  Wonderful experience, beyond friendly and personable, I felt like I was dealing with someone who genuinely cared that I was getting pieces that I could both afford and love. He helped me pick out a dining set and a dresser for my home that are wonderful. I've seen some bad reviews about shipping and delivery, but honestly, I had no problems at all. When my furniture delivery had to be postponed because of weather, they were understanding and showed up at the rescheduled time, right on time, assembled my furniture and showed me how to expand and collapse my dining table, and the gentlemen who delivered were very polite, respectful, and efficient.  My next furniture purchase will DEFINITELY be thru Unclaimed in Watertown.

K wohlleber

a week ago
My salesperson in the Watertown SD office was Mark. Wonderful experience, beyond friendly and personable, I felt like I was dealing with someone who genuinely cared that I was getting pieces that I could both afford and love. He helped me pick out a dining set and a dresser for my home that are wonderful. I've seen some bad reviews about shipping and delivery, but honestly, I had no problems at all. When my furniture delivery had to be postponed because of weather, they were understanding and showed up at the rescheduled time, right on time, assembled my furniture and showed me how to expand and collapse my dining table, and the gentlemen who delivered were very polite, respectful, and efficient. My next furniture purchase will DEFINITELY be thru Unclaimed in Watertown.
Always a good place to find good deals on furniture, but be wary about the delivery.  Have had two attempted deliveries on the couch we ordered over a month ago.  Both times, the couch was damaged. (We did receive the recliner on the first delivery).  Reaching anyone regarding this is next to impossible.  I have sat on hold for over an hour and left 5 messages with the number given by the delivery driver.  Calling the store isn't doing much better.  Very disappointed at this point.

Susan Westermeyer

a month ago
Always a good place to find good deals on furniture, but be wary about the delivery. Have had two attempted deliveries on the couch we ordered over a month ago. Both times, the couch was damaged. (We did receive the recliner on the first delivery). Reaching anyone regarding this is next to impossible. I have sat on hold for over an hour and left 5 messages with the number given by the delivery driver. Calling the store isn't doing much better. Very disappointed at this point.
Great customer service.  Very helpful and friendly.  Good prices for quality furniture.

jane skallerud

3 months ago
Great customer service. Very helpful and friendly. Good prices for quality furniture.
Good furniture not to bad of prices

Deb Schomaker

8 months ago
Good furniture not to bad of prices